{"id":17322,"date":"2026-04-24T15:20:30","date_gmt":"2026-04-24T20:20:30","guid":{"rendered":"https:\/\/holidayworld.com\/?page_id=17322"},"modified":"2026-05-14T14:19:08","modified_gmt":"2026-05-14T19:19:08","slug":"mobile-ordering-faq","status":"publish","type":"page","link":"https:\/\/holidayworld.com\/food-drinks\/mobile-ordering-faq\/","title":{"rendered":"Mobile Food Ordering FAQ"},"content":{"rendered":"\n<header class=\"page-header page-header--graphic page-header--rainbow block-wrapper no-t-spacing\">\n            <div class=\"page-header__image\">\n                            <div class=\"svg-background__container\">\n                    <svg class=\"hidden-md\" width=\"375\" height=\"223\"><use xlink:href=\"#rainbow-bg-mobile\"><\/use><\/svg>\n                    <svg class=\"visible-md\" width=\"1113\" height=\"200\"><use xlink:href=\"#rainbow-bg\"><\/use><\/svg>\n                <\/div>\n                                    <div class=\"mascot-image mascot--kitty-claws\">\n                        <img decoding=\"async\" src=\"https:\/\/holidayworld.com\/wp-content\/themes\/holiday-world\/assets\/img\/mascots\/kitty-claws-header.png\" alt=\"Kitty-claws\">\n                    <\/div>\n                                    <\/div>\n                <div class=\"container page-header__container\">\n            <div class=\"page-header__text\">\n                                    <h1>Mobile Food Ordering FAQ<\/h1>\n                                            <\/div>\n        <\/div>\n    <\/header>\n\n<div id=\"acf-block-69ebdf5a35c96\" class=\"freeform-text remove-spacing-bottom wrapper\">\n   <div class=\"container freeform-text__container\">\n        <div class=\"freeform-text__inner\">\n            <p>We are pleased to introduce mobile food and beverage ordering at select locations! If you have questions about the process, please see the FAQs below.<\/p>\n        <\/div>\n            <\/div>\n<\/div>\n\n<div id=\"acf-block-69ebdf5a35e96\" class=\"accordion wrapper\">\n\t<div class=\"container accordion__container\">\n\t\t<dl class=\"accordion-list\">\n\t\t\t\t\t\t\t<div class=\"accordion-item accordion--blue\" data-anchor=\"where?\">\t\n\t\t\t\t\t<dt class=\"accordion-item__title\"><button>At what locations can I place a mobile order?<\/button><\/dt>\n\t\t\t\t\t<div class=\"accordion-item__body\">\n\t\t\t\t\t\t<dd class=\"accordion-item__content\">\n\t\t\t\t\t\t\t<p>In 2026, all Guests can place mobile orders at <a href=\"https:\/\/holidayworld.com\/restaurants\/santas-merry-marketplace\/\" target=\"_blank\" rel=\"noopener\">Santa&#8217;s Merry Marketplace<\/a> in Christmas. From burgers and pizza to Asian-inspired offerings, there&#8217;s something for everyone in the family!<\/p>\n<p>In addition to Santa&#8217;s Merry Marketplace, Guests renting <a href=\"https:\/\/holidayworld.com\/tickets-passes\/cabana-lounger-reservations\/\" target=\"_blank\" rel=\"noopener\">Cabanas or Cheetah Chaise Loungers<\/a> will also have the opportunity to place mobile orders from their rental. There will be a QR Code to scan for food or drinks within each location.<\/p>\n\t\t\t\t\t\t<\/dd>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-item accordion--blue\" data-anchor=\"how\">\t\n\t\t\t\t\t<dt class=\"accordion-item__title\"><button>How does it work?<\/button><\/dt>\n\t\t\t\t\t<div class=\"accordion-item__body\">\n\t\t\t\t\t\t<dd class=\"accordion-item__content\">\n\t\t\t\t\t\t\t<p>Follow the steps below and your order will be placed in no time!<\/p>\n<p><a href=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/01-Restaurant.webp\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-17328\" src=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/01-Restaurant-138x300.webp\" alt=\"Mobile Ordering Screen for Santa's Merry Marketplace showing the menu of food items.\" width=\"118\" height=\"256\" srcset=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/01-Restaurant-138x300.webp 138w, https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/01-Restaurant.webp 392w\" sizes=\"auto, (max-width: 118px) 100vw, 118px\" \/><\/a><\/p>\n<h5 style=\"color: #ea0a29;\">Scan or Visit<\/h5>\n<p style=\"margin-left: 25px;\">Scan the QR code posted at a participating location (Santa&#8217;s Merry Marketplace or at you Cabana\/Lounger Rental) or visit the ordering link provided at the location.<\/p>\n<p>&nbsp;<\/p>\n<h5 style=\"color: #ea0a29;\">Browse the menu<\/h5>\n<p style=\"margin-left: 25px;\">Select your items from the digital menu and add them to your cart.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/04-Billing.webp\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-17332\" src=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/04-Billing-138x300.webp\" alt=\"Mobile ordering screen for Santa's Merry Marketplace showing the basic contact information needed to place your order including name, phone number, and email address.\" width=\"115\" height=\"250\" srcset=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/04-Billing-138x300.webp 138w, https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/04-Billing.webp 392w\" sizes=\"auto, (max-width: 115px) 100vw, 115px\" \/><\/a><\/p>\n<h5 style=\"color: #ea0a29;\">Checkout<\/h5>\n<p style=\"margin-left: 25px;\">When ready, proceed to checkout and enter your payment information.<\/p>\n<p>&nbsp;<\/p>\n<h5 style=\"color: #ea0a29;\">Enter your phone number<\/h5>\n<p style=\"margin-left: 25px;\">At checkout, you will be asked to provide your mobile phone number. By entering your number and placing your order, you consent to receive a <b>one-time<\/b> SMS text message notifying you when your order is ready for pickup. (We won&#8217;t use the number you enter here for anything else.)<\/p>\n<p>&nbsp;<\/p>\n<h5 style=\"color: #ea0a29;\">Pick up your order<\/h5>\n<p style=\"margin-left: 25px;\">When your order is ready, you&#8217;ll receive a text alert. Head to the designated pickup window and enjoy!<\/p>\n\t\t\t\t\t\t<\/dd>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-item accordion--blue\" data-anchor=\"time\">\t\n\t\t\t\t\t<dt class=\"accordion-item__title\"><button>How long will it take before my order is ready?<\/button><\/dt>\n\t\t\t\t\t<div class=\"accordion-item__body\">\n\t\t\t\t\t\t<dd class=\"accordion-item__content\">\n\t\t\t\t\t\t\t<p><a href=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/02a-NextAvailable.webp\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-17329\" src=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/02a-NextAvailable-300x219.webp\" alt=\"Mobile ordering screen for Santa's Merry Marketplace showing Next Available Pickup Time.\" width=\"140\" height=\"103\" srcset=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/02a-NextAvailable-300x219.webp 300w, https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/02a-NextAvailable.webp 392w\" sizes=\"auto, (max-width: 140px) 100vw, 140px\" \/><\/a>When you place a mobile order, the next available time will automatically be selected for you and depends on the amount of orders ahead of you.<\/p>\n<p style=\"clear: left;\">\n<a href=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/02b-PickupTime.webp\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-17330 size-medium\" src=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/02b-PickupTime-138x300.webp\" alt=\"Mobile ordering screen for Santa's Merry Marketplace showing future time windows for pick-up.\" width=\"138\" height=\"300\" srcset=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/02b-PickupTime-138x300.webp 138w, https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/02b-PickupTime.webp 392w\" sizes=\"auto, (max-width: 138px) 100vw, 138px\" \/><\/a>Planning ahead? You can also schedule a window of time in the future to have your food ready when you are! Select the time you want and your order will be ready within that window.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t\t\t<\/dd>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-item accordion--blue\" data-anchor=\"payment\">\t\n\t\t\t\t\t<dt class=\"accordion-item__title\"><button>What payment methods can I use?<\/button><\/dt>\n\t\t\t\t\t<div class=\"accordion-item__body\">\n\t\t\t\t\t\t<dd class=\"accordion-item__content\">\n\t\t\t\t\t\t\t<p>The following payment types are accpeted for mobile ordering:<\/p>\n<ul style=\"padding-left:50px;\">\n<li>Visa<\/li>\n<li>MasterCard<\/li>\n<li>Discover<\/li>\n<li><a href=\"https:\/\/holidayworld.com\/park-info\/payment-options\/readycard\/\" target=\"_blank\">ReadyCARD <\/a>(Cash-to-Card)<\/li>\n<li><a href=\"https:\/\/holidayworld.com\/park-info\/payment-options\/holicash\/\" target=\"_blank\">HoliCash<\/a><\/li>\n<li>Apple Pay<\/li>\n<li>Google Pay<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/dd>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-item accordion--blue\" data-anchor=\"pass\">\t\n\t\t\t\t\t<dt class=\"accordion-item__title\"><button>Can I apply my Season Passholder discount?<\/button><\/dt>\n\t\t\t\t\t<div class=\"accordion-item__body\">\n\t\t\t\t\t\t<dd class=\"accordion-item__content\">\n\t\t\t\t\t\t\t<p><a href=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/03-PassDiscount.webp\" target=\"_blank\" rel=\"attachment noopener wp-att-17331\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-17331 size-medium\" src=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/03-PassDiscount-138x300.webp\" alt=\"Mobile ordering screen for Santa's Merry Marketplace showing how to enter a Season Passholder number for discounts under &quot;Add Membership&quot;.\" width=\"138\" height=\"300\" srcset=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/03-PassDiscount-138x300.webp 138w, https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/03-PassDiscount.webp 392w\" sizes=\"auto, (max-width: 138px) 100vw, 138px\" \/><\/a><\/p>\n<h5 style=\"color:#ea0a29;\">Yes!<\/h5>\n<p>During check out, type in your Pass number under &#8220;Add Membership&#8221; and click &#8220;Add&#8221;. Your discount will be applied during checkout.<\/p>\n<p>Not a Season Passholder yet? You can get <b>20<sup>%<\/sup> OFF<\/b> Food &#038; Merchandise with a <a href=\"\/passes#psp\" target=\"_blank\" style=\"font-weight:bold;color:#f88a0c;\">Platinum Season Pass<\/a> or <b>10<sup>%<\/sup> OFF<\/b> Food &#038; Merchandise with a <a href=\"\/passes#sp\" target=\"_blank\" style=\"font-weight:bold;color:#ea0a29;\">Season Pass<\/a>. Plus, get <a href=\"\/passes#benefits\" target=\"_blank\">other great benefits<\/a>, too!<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t\t\t<\/dd>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-item accordion--blue\" data-anchor=\"personal-info\">\t\n\t\t\t\t\t<dt class=\"accordion-item__title\"><button>What am I signing up for when I put in my contact information?<\/button><\/dt>\n\t\t\t\t\t<div class=\"accordion-item__body\">\n\t\t\t\t\t\t<dd class=\"accordion-item__content\">\n\t\t\t\t\t\t\t<p>Your personal information will <b>only<\/b> be used for notifcations for an individual order. There&#8217;s no account or sign-up needed.<\/p>\n<p style=\"padding-left:25px;\">&bull;&nbsp;An order receipt will be emailed to you at the address you provide.<\/p>\n<p style=\"padding-left:25px;\">&bull;&nbsp;A text message will be sent to the phone number you provide to let you know your order is ready for pickup.<\/p>\n<p>Entering your information for mobile food orders <b>does not<\/b> automatically sign you up for any marketing or promotional messaging from Holiday World &#038; Splashin&#8217; Safari.<\/p>\n<p>If you <i>would<\/i> like to receive these messages that include tips, deals, sweepstakes, and more, you can <a href=\"https:\/\/holidayworld.com\/communication-preferences\/\" target=\"_blank\">opt in here<\/a> via text and\/or email.<\/p>\n\t\t\t\t\t\t<\/dd>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/dl>\n\t<\/div>\n<\/div>\n\n\n<div id=\"acf-block-65b952400e7e6\" class=\"callout-inset size--small wrapper\">\n   \t<div class=\"container callout-inset__container\">\n        <a href=\"https:\/\/holidayworld.com\/contact-us\/?reason=other\" class=\"bg--rainbow\" title=\"Need Help? Contact Us!\" target=\"_self\">\n\t\t\t<div class=\"svg-background__container\">\n                                                            <svg class=\"visible-md\" width=\"660\" height=\"200\"><use xlink:href=\"#inset-bg-rainbow-small\"><\/use><\/svg>\n                                        <svg class=\"hidden-md\" width=\"319\" height=\"370\"><use xlink:href=\"#inset-bg-rainbow-mobile\"><\/use><\/svg>\n                \t\t\t<\/div>\n                        <div class=\"callout-inset__inner\">\n                Need Help? Contact Us!                \n<span class=\"arrow inline\"><i><svg width=\"22\" height=\"16\"><use xlink:href=\"#arrow\"><\/use><\/svg><\/i><\/span>\n            <\/div>\n\t\t<\/a>\n    <\/div>\n<\/div>\n\n<div id=\"acf-block-6a06202bcd08d\" class=\"freeform-text wrapper\">\n   <div class=\"container freeform-text__container\">\n        <div class=\"freeform-text__inner\">\n            <p><a href=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/04-Billing.webp\" target=\"_blank\" rel=\"attachment noopener wp-att-17332\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-17332\" src=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/04-Billing-138x300.webp\" alt=\"Mobile ordering screen for Santa's Merry Marketplace showing the basic contact information needed to place your order including name, phone number, and email address.\" width=\"115\" height=\"250\" srcset=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/04-Billing-138x300.webp 138w, https:\/\/holidayworld.com\/wp-content\/uploads\/2025\/11\/04-Billing.webp 392w\" sizes=\"auto, (max-width: 115px) 100vw, 115px\" \/><\/a>We utilize services from <i>accesso<\/i> Freedom &amp; Twilio for mobile food &amp; beverage ordering. By providing your phone number, you agree to receive an order ready text. This is not an opt in for future texting. We don&#8217;t use your phone number for anything else. Message and data rates may apply. Message frequency: one message per order. By entering your cell phone number in the billing section during your order, you consent to receive a one time SMS.<\/p>\n<p><i>accesso<\/i>&#8216;s <a href=\"https:\/\/accesso.com\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a> | Twilio&#8217;s <a href=\"https:\/\/www.twilio.com\/en-us\/legal\/privacy\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a> | Holiday World &#038; Splashin&#8217; Safari&#8217;s <a href=\"https:\/\/holidayworld.com\/privacy-policy\/\" target=\"_blank\">Privacy Policy<\/a><\/p>\n<p style=\"clear: both;\">&nbsp;<\/p>\n<p>\n        <\/div>\n            <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":24,"featured_media":0,"parent":168,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"4825,4864,10006,4863,4807,4680","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-17322","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mobile Food Ordering FAQ | Holiday World Theme Park &amp; Splashin&#039; Safari Water Park<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/holidayworld.com\/food-drinks\/mobile-ordering-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobile Food Ordering FAQ\" \/>\n<meta property=\"og:url\" content=\"https:\/\/holidayworld.com\/food-drinks\/mobile-ordering-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Holiday World Theme Park &amp; Splashin&#039; Safari Water Park\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/HolidayWorld\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-14T19:19:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/holidayworld.com\/wp-content\/uploads\/2024\/05\/hw-og-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@holidayworld\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/holidayworld.com\\\/food-drinks\\\/mobile-ordering-faq\\\/\",\"url\":\"https:\\\/\\\/holidayworld.com\\\/food-drinks\\\/mobile-ordering-faq\\\/\",\"name\":\"Mobile Food Ordering FAQ | Holiday World Theme Park &amp; 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